We are proud to serve you with fair and clear communication. Please don’t hesitate to express your thoughts. We appreciate your trust in us with your precious home.

1. Satisfaction Guarantee: We pride ourselves on providing superior service and offer a complimentary re-cleaning if you are not satisfied. Please contact us within 24 hours after the cleaning to arrange this service.

2. Business Hours: We are available from 7 a.m. to 7 p.m. EST, Monday through Friday. If you contact us after hours, please leave a detailed message and we will respond the next business day. Current clients with last-minute requests after hours will receive our best efforts. If we can’t fulfill it immediately, we will prioritize it on the next cleaning visit. We are closed on the following holidays: New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas Day.

3. Entry into Residences: Customers can choose from three entry options: be present during cleaning, provide a key box, or share a garage/front door code. If the customer chooses to remotely unlock and lock the entry door, the company is not responsible once the cleaning crew has left.

4. Valuables: We handle your valuables with care. In case of damage, we will notify you and make every effort to repair or replace the item. Please inform us of any items of significant personal value and secure these items appropriately on cleaning days (e.g., wedding rings, jewelry in general, artwork, collectibles, weapons, etc.).

5. Service Limitations: We do not provide the following services: ironing, laundry, cleaning tall ceiling chandeliers, animal waste removal, hazardous waste removal. Extra services such as oven cleaning, refrigerator cleaning, freezer cleaning, wall washing, dishwashing (loading and unloading dishwasher or by hand), organizing before cleaning, decluttering & organizing spaces, and upholstery & carpet cleaning; please let us know if you have anything else in mind, we might be able to accommodate.

6. Rescheduling or Canceling Cleanings: Consistent cleanings ensure discounted rates. We accommodate rescheduling whenever possible, please notify us within 72 hours. Cancellations made within 48 hours incur a 50% cleaning fee, while cancellations made within 24 hours require full payment. Emergency cases will be handled individually.

7. Payments: Payment for cleaning services must be made in full on the first day of each month to reserve a convenient day and time, ensuring your schedule is not altered. A debit/credit card must be saved in our system.

First-time and one-time cleanings visits require a deposit of 50% of the estimated amount, and if canceled within les the 48 hours, the deposit is not refundable.

8. Permanent Service Cancellation: As a courtesy, in case of service area limitations or relocation, both the company and the customer agree to a 30-day notice before permanently terminating services.

9. Price Increases: We reserve the right to adjust customer rates and will notify you before any price changes are implemented.

10. Employee Requests: Customers agree not to request our employees for home-related services outside of our offered services or exchange contact information with them. Violation of this clause incurs a $2,500 fee and immediate contract termination.

11. Digital Media: We may take photos before and after cleaning specific environments or areas for reference and training purposes (e.g., stove, refrigerator, kitchen counter, shower, toilet). We respect your privacy and will not disclose any images without your consent.

12. Insurance and Liability: Our company is fully insured. In the event of any damage or injury, please notify us immediately so we can address and resolve the situation appropriately.

13. Client Responsibilities: Clients are responsible for securing any pets, valuables, collectible and private items, weapons of any kind ensuring that the working environment is safe for our cleaning crew. Any special instructions or access information should be communicated clearly in advance.

14. Confidentiality: All client information and details of the services provided are kept strictly confidential. We will not share your personal information with any third parties.

15. Acceptance of Terms: By using our services, you affirm that you have read, understood, and agreed to the above Terms and Conditions. You accept to be legally bound by either physical or electronic signature.